Order Issues

Can I cancel my order?

Unfortunately not. Your order immediately enters our order processing system once it has been placed, so it's n...

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Can I amend / change my order?

Before placing your order, we advise you to make sure you have everything you need in your basket. Once you have...

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I've received something I didn't order.

We're so sorry to hear that you've received something you didn't order, and we apologise for any inco...

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I'm missing an item from my order.

We're really sorry to hear that there's an item missing from your order.  Before contacting our support te...

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Do your prices include VAT?

The prices displayed on our website are all inclusive of VAT.

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I have received a faulty item.

We're sorry to hear this! If an item arrives damaged or faulty this must be reported within 7 days of recei...

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I need a VAT invoice.

If you have an account with us, you can find and download your VAT invoice in your order history. If you checked ou...

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My lights have stopped working

We're sorry to hear this! Please click here to get in touch with us and we'll do our best to help you ...

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I have a complaint.

Sorry to hear this! Please get in touch with us here, and we will do our best to help.

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I've entered the wrong address.

Unfortunately we are unable to amend any order details once the order has been placed. Please get in touch with ...

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