Returns & Refunds

Returning Unwanted Items

Please note that the following information relates to returning a parcel from within the UK. Please contact us reg...

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Returning Damaged or Faulty Items

If an item arrives damaged or faulty this must be reported within 7 days of receiving the item. Beyond this period a...

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Returning an Item from Overseas?

If you have a damaged or faulty item and have purchased from outside the UK, then please contact us before sending i...

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What is the returns policy?

For details on our returns policy, please visit our Returns & Refunds page.

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Can I exchange a product?

You can return a product under warranty for a like for like exchange, i.e. a replacement of the same item. If yo...

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I purchased via Amazon/eBay, how do I return my order?

You can find all of our returns information here.  If you need any further advice, click here to contact us. ...

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I paid with Klarna, how do returns work?

You can find information on how to return your order here. For information about how your refund will be process...

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