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UK Delivery Prices and Information
Festive Lights Collection Point
EU Delivery Prices and Information
International Delivery Prices and Information
Where's My Order?
Will Parcels be Subject to Customs and Import Charges?
What if I'm not available to take delivery of my parcel?
I live locally, can I collect my order?
I've entered the wrong address
How many lights do I need for my Christmas tree?
How long are my lights guaranteed for?
Will you be getting more stock?
Which connectable system do I need?
How many lights do I need for my large commercial tree?
Do you sell spare parts?
Do you have a brochure?
How do I store my Christmas lights?
How long does a solar charge last?
How much does it cost to run a Christmas display?
What is IP Rating?
Can I amend / change my order?
Can I cancel my order?
I'm missing an item from my order.
I have received a faulty item.
My lights have stopped working
I need a VAT invoice.
I have a complaint.
I've received something I didn't order.
I haven't received an order confirmation.
I've entered the wrong address.
Can I exchange a product?
Do your prices include VAT?
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Media & Press
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Website Usage Policy
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How do I install lights outside?
Do I need an account to place an order?
Ratings and Reviews.
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Who is Klarna? Please note there is a minimum order value of £50 when using Klarna as the payment method. Kl...
Read article →We accept a number of payment methods, which are listed below: Credit or Debit Card - Mastercard, Visa Debit, Visa...
Read article →First of all, good for you! Any discount codes must be submitted in the basket when you’ve added in the product...
Read article →Only one discount code can be used per transaction and we regret that we cannot retrospectively apply a discount cod...
Read article →When you are logged into your account, the store credit will show in the checkout stage. You will then have the opti...
Read article →Unfortunately we don't sell gift cards, however many of our products make great gifts!
Read article →If you are a new customer, you can sign up to our mailing list to get 10% off your first order. You can find the ba...
Read article →We regret that we cannot apply retrospective refunds to customers that ordered outside of any advertised promotional...
Read article →We do not price match against other retailers, this is because we're working hard to give you great value for mo...
Read article →