12 Month Warranty

All products are guaranteed for 12 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee. We have a no hassle returns service for any faulty or unwanted products, please see our returns page.

24 Month Warranty (ConnectGo & ConnectPro)

All products in our ConnectGo & ConnectPro range are guaranteed for 24 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. The correct transformer/power supply must be used with all of the products available from Festive Lights. If you are unsure about which power supply to use, please contact us so that we can advise upon this. Using an incorrect transformer or power supply will void your warranty. We regret that we cannot replace or provide a refund for any items damaged as a result of using the incorrect transformer or power supply. We have a no hassle returns service for any genuinely faulty or unwanted products; please see our returns page for more information. The 24 month warranty for ConnectPro items is valid only for purchases made since 08/08/2018 when this warranty was introduced. ConnectPro items purchased before this date are still subject to their original 12 month warranty.