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UK Delivery Prices and Information
Festive Lights Collection Point
EU Delivery Prices and Information
International Delivery Prices and Information
Where's My Order?
Will Parcels be Subject to Customs and Import Charges?
What if I'm not available to take delivery of my parcel?
I live locally, can I collect my order?
I've entered the wrong address
How many lights do I need for my Christmas tree?
How long are my lights guaranteed for?
Will you be getting more stock?
Which connectable system do I need?
How many lights do I need for my large commercial tree?
Do you sell spare parts?
Do you have a brochure?
How do I store my Christmas lights?
How long does a solar charge last?
How much does it cost to run a Christmas display?
What is IP Rating?
Can I amend / change my order?
Can I cancel my order?
I'm missing an item from my order.
I have received a faulty item.
My lights have stopped working
I need a VAT invoice.
I have a complaint.
I've received something I didn't order.
I haven't received an order confirmation.
I've entered the wrong address.
Can I exchange a product?
Do your prices include VAT?
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Opening Hours
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Media & Press
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Website Usage Policy
Can I apply for a business account?
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How do I install lights outside?
Do I need an account to place an order?
Ratings and Reviews.
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GB Mainland Delivery (excluding Scottish Highlands) We offer a number of different delivery options for UK add...
Read article →The Festive Lights Collection Point is located in Wigan, Lancashire. Please note this is not a store or shop...
Read article →EU Delivery Prices and Information We provide delivery services to countries across Europe and work hard to prov...
Read article →We provide delivery services to countries across the world and work hard to provide the best delivery rates possible...
Read article →We offer both tracked and non-tracked delivery services. If you have chosen a tracked delivery service, you can ...
Read article →Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid...
Read article →Not in? Not a problem. There are different options depending on the courier your parcel is with. Hermes: You...
Read article →Yes, you can! The Festive Lights Collection Point is located in Wigan, Lancashire. Please note this is not ...
Read article →Unfortunately we are unable to amend any order details once the order has been placed. Please get in touch with ...
Read article →