Technical & Other
24 MONTH WARRANTY (CONNECTGO & CONNECTPRO)
PRICING, AVAILABILITY, PRODUCT IMAGES & DESCRIPTIONS
OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY
COMPETITION TERMS & CONDITIONS
GENERAL
The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire website.
PRIVACY POLICY
Please see Privacy Policy page, which states how we will use your information. We take our customers privacy very seriously.
12 MONTH WARRANTY
All products are guaranteed for 12 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee. Where a credit note has been added to your account, these are valid for 12 months from the date of issue, are non-transferable, non-refundable, cannot be exchanged for cash, must be used before the expiration date, and any remaining balance after use will remain valid until the expiration date. We have a no hassle returns service for any faulty or unwanted products, please see our returns page.
24 MONTH WARRANTY (CONNECTGO & CONNECTPRO)
All products are guaranteed for 24 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. The correct transformer/power supply must be used with all of the products available from Festive Lights. If you are unsure about which power supply to use, please contact us so that we can advise upon this. Using an incorrect transformer or power supply will void your warranty. We regret that we cannot replace or provide a refund for any items damaged as a result of using the incorrect transformer or power supply. Where a credit note has been added to your account, these are valid for 12 months from the date of issue, are non-transferable, non-refundable, cannot be exchanged for cash, must be used before the expiration date, and any remaining balance after use will remain valid until the expiration date. We have a no hassle returns service for any genuinely faulty or unwanted products; please see our returns page for more information. The 24 month warranty for ConnectPro items is valid only for purchases made since 08/08/2018 when this warranty was introduced. ConnectPro items purchased before this date are still subject to their original 12 month warranty.
COLOUR TEMPERATURE
The colour appearance of an LED bulb is a complex mixture of gases and materials which, together, define the colour the human eye sees. In fact, all LEDs are white in colour before a defined concentration of gas is infused to create a desired colour. With this technical process, the visual colour produced is measured on the light wavelength spectrum and is defined as a colour temperature. White and Warm White are the most difficult colours to create, and matching production from batch to batch and year to year is almost impossible to replicate exactly. This is a common concept in our industry, however we work extremely closely with our factories to keep the colour temperature consistent across all of our lighting ranges, although we cannot guarantee a 100% match all of the time. We would advise customers to be aware of this potential difference in colour temperature when incorporating different batches into the same project.
TAX CHARGES
For orders made from the UK or the European Union. All product prices shown include VAT at the 20% Rate.
ORDERS
Orders can be placed online or via fax for delivery in the UK. For orders to be delivered outside of the UK, it is advised to discuss your order by email before placing an order. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust the prices in the event of a change in VAT rates. Customers are entitled to a full refund if this is not acceptable. For customers ordering from VAT exempt regions please call +44(0) 1257 792111 for assistance. All orders that you place on festive-lights.com will be subject to acceptance in accordance with our Terms and Conditions. The confirmation stage of the checkout process sets out the details of your order. Following this, we will send you an order acknowledgment e-mail detailing the products you have ordered followed by your invoice. Please note that this e-mail is not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.
DISCOUNT CODES
Only one voucher code can be used per transaction and we regret that we cannot retrospectively apply a voucher code to your order.
Unless otherwise stated, discount codes will only apply to full-priced items and not to any items that are already subject to a discount.
If you place an order without correctly applying the promotional code, or if you receive a voucher code through a marketing email or a social media promotion after you have placed an order, we are not able to reimburse you, regardless of how recently the order was placed.
If you believe that you have a valid promotional code that is not working, please contact us so that we can investigate this.
We cannot accept any promotional codes after their stated expiry date.
Festive Lights Ltd reserves the right to cancel any order if they feel a discount or discount code has been misused in any way. Please note: discount vouchers cannot be used by trade customers or those with an existing discount arrangement.
DELIVERY
For delivery information regarding shipping costs, timescales, despatch and tracking please see our delivery information page. We strive to offer the best delivery service available by using three couriers with whom we have had a good working relationship and provide the best value for money. The two main couriers we use are DPD for next day/large parcels and Royal Mail for small/light weight parcels. For overseas deliveries we use FedEx and DPD. Overseas shipping costs are quoted during the checkout process but are subject to change when we obtain a quotation from the courier company. If the quote from the courier company is more than quoted in the checkout process we will need to take further payment to cover this before the order can be dispatched. In the unlikely event of your goods being delivered faulty or damaged, please see our simple returns policy. If your parcel from us has not arrived this must be reported within 10 days of the last estimated delivery date provided at the time the order was placed.
PRE ORDERS
If you purchase a product which is on pre order, the website will state an approximate date or number of days which we expect the item to be in stock. On placing the order we will take payment to secure the pre ordered products. All pre order dates given are approximates and cannot be guaranteed. As soon as the pre ordered product arrives in stock it will be dispatched as soon as possible. In the case that the product is not available we will issue a full refund.
PRICING, AVAILABILITY, PRODUCT IMAGES & DESCRIPTIONS
Whilst we try and ensure that all details, descriptions, images and prices which appear on festive-lights.com are accurate, errors may occur from time to time. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices displayed on the site are inclusive of VAT at the prevailing rate.
PROMOTIONS
We regret that we cannot apply retrospective refunds to customers that ordered outside of any advertised promotional periods. Please note, due to limitations with our system, bundles are excluded from all promotions with the exception of certain discount vouchers, which may be used in addition to bundle savings. Unless otherwise stated, all promotional product discounts relate to the RRP of the product, regardless of any other pre-existing discounts. For any promotions whereby items are obtained at a discounted rate when purchasing multiple items, it is always the cheapest item that is subject to a discount. If an item ordered through one of these deals is subsequently returned, any promotion will be cancelled and refunds will be adjusted accordingly. If you purchase something on a buy 2, get the 3rd half price promotion, then decide you want to return one item, we would calculate what you should have paid had you only purchased the 2 items that you decided to keep, and make a refund accordingly.
Please note that due to limitations with our systems, where a product has several different variations (colours/styles/sizes) and these are subject to different levels of discount, only a single discount figure will be shown on the category page and product page banners. This discount will therefore not necessarily always accurately reflect the discount applied to all product variations. In some cases, there may also be particular variations that are not discounted at all.
BUY 2 GET 1 HALF PRICE: you buy 2 items at £10, and another at £5 which is subsequently discounted to £2.50. You pay £22.50. You then decide you want to return one of the £10 items. The price you would have paid is £15, so you would be refunded £7.50. For such promotions, you are always required to add all items - including the free/discounted item - to the basket, where the cheapest item will then be discounted.
BUY 2 GET 3RD FREE (342 offer): you would add all 3 items to your basket, and one would be discounted to zero in the checkout. We will only dispatch the number of items that go through the checkout. If one unwanted item is returned, no refund will be given; return two items, one will be refunded. To receive a full refund you must return all 3 items under the 342 offer within the cooling off period.
If a product is included in a 342 promotion, voucher codes will be ineligible against these items for the duration of the offer, regardless of whether you are purchasing within the 342 promotion.
Whilst stocks last, we have the right to amend or remove this offer at any time.
MARKETING PERMISSIONS
In addition to our promotional emails, we may also occasionally send subscribers to our mailing list catalogues, special offers and promotions by post. If you do not wish to receive any posted mailings from us, please contact us. If you no longer wish to receive email communications from us, then you can use the unsubscribe button that is found in the footer of all of our marketing emails.
PAYMENT
When you go through to the checkout page of our website you will be viewing a secure page to make your payment as safe as possible. We have a secure certificate from VeriSign which is encrypted with 256-bit encryption. We accept the following payment methods: Credit/Debit card, Paypal and bank transfer. Your desired payment method can be selected during the checkout process. There are no additional charges from us for using any of the above payment methods. When paying by credit/debit card your details will be checked and authorised by Braintree, our third party payment partner. Once you have completed the order online Braintree will check for available funds, billing/delivery address details and fraudulent activity. Braintree will issue a report to ourselves, only then will we send the order for processing. If the payment fails Braintree checks for any reason we reserve the right to cancel the order. If you select to pay by Bank transfer then on receipt of the order we will send you a proforma invoice with our Bank details. The order will only be dispatched on receipt of the payment into our bank. If you select to pay by PayPal you will be redirected to their secure payment page. You will be asked to enter your login details and then to complete the payment please follow the on screen instructions. Once the payment has gone through you we will redirected back to Festive Lights Ltd order acknowledgement page.
KLARNA
Klarna In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: • Pay Later • Pay Later in 3 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
RETURNS POLICY
Your rights to return goods are protected under the EU Distance Selling Directive which can be found atwww.hmso.gov.uk. We make it easy for our customers to return faulty, damaged or unwanted goods. Please visit our returns policy page for full details.
OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. All rights on this website are owned by Festive Lights Ltd. The website is for personal and commercial use. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.
DISCLAIMER OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Festive Lights Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Festive Lights Ltd liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
ELECTRICIANS AND INSTALLERS
Festive Lights LTD is not responsible for or can be held liable for any costs incurred by installing or removing your lighting display. Please test and check all items are in full working order before installation. Please do not book an electrical contractor or machinery until you’ve received all your items and are happy with them.
In the event that your lights become faulty or require removal following installation, Festive Lights LTD cannot be held liable for or responsible for any additional third-party costs or equipment required to remove or re-install your lighting display. This extends but is not limited to the use of cherry pickers, cranes, scaffolding etc. - please note that this is not intended to represent an exhaustive list. Festive Lights LTD cannot be liable for any losses caused by delayed delivery, pre-booked electrical installers and the hiring of installation aids.
LAW AND JURISDICTION
These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.
DATA PROTECTION
We take data protection very seriously and fully comply with Data protection act 1998. For full details see our Privacy Policy page.
COMPETITION TERMS & CONDITIONS
The promoter is: Festive Lights Ltd, whose registered office is at:
Festive Lights Ltd
Preston Road
Charnock Richard
Chorley
Lancashire
PR7 5HH
Employees of Festive Lights Ltd, their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
There is no entry fee and no purchase necessary to enter this competition.
Closing date for entry will be as advertised, after this date no further entries to the competition will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
All winners will be chosen at random.
The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
The promoter will notify the winner when and where the prize can be collected.
The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Festive Lights Ltd and not to any other party.
USER GENERATED CONTENT RIGHTS
If you have found this part of our terms and conditions then we’ve probably contacted you about sharing your image with our customers and followers.
If you are happy for us to share your image then you will be agreeing that the content in question is your own and that Festive Lights Ltd has your explicit permission to use your content for their promotional materials.
PACKAGING COMPLIANCE
Under The Producer Responsibility Obligations (Packaging Waste) Regulations 2007, obligated packaging producers must register with the Environment Agency and meet waste packaging recycling and recovery responsibilities. Festive Lights Ltd is obligated under the regulations and as we are committed to fulfilling all our environmental obligations we are fully compliant through our registration with UK government approved Packaging Producer Compliance scheme, Comply Direct. Our packaging producer registration number is NPWD339891. The Packaging Waste Regulations focus on ensuring packaging waste generated from business activity in the UK is reduced, considered for re-use, recycled or recovered in line with targets outlined by the EU Packaging and Packaging Waste Directive.