Order Issues
UK Delivery Prices and Information
Festive Lights Collection Point
EU Delivery Prices and Information
International Delivery Prices and Information
Where's My Order?
Will Parcels be Subject to Customs and Import Charges?
What if I'm not available to take delivery of my parcel?
I live locally, can I collect my order?
I've entered the wrong address
How many lights do I need for my Christmas tree?
How long are my lights guaranteed for?
Will you be getting more stock?
Which connectable system do I need?
How many lights do I need for my large commercial tree?
Do you sell spare parts?
Do you have a brochure?
How do I store my Christmas lights?
How long does a solar charge last?
How much does it cost to run a Christmas display?
What is IP Rating?
Can I amend / change my order?
Can I cancel my order?
I'm missing an item from my order.
I have received a faulty item.
My lights have stopped working
I need a VAT invoice.
I have a complaint.
I've received something I didn't order.
I haven't received an order confirmation.
I've entered the wrong address.
Can I exchange a product?
Do your prices include VAT?
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Opening Hours
I want to unsubscribe from your SMS / Text messages mailing list.
Media & Press
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I'm an influencer, can we collaborate?
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How do I install lights outside?
Do I need an account to place an order?
Ratings and Reviews.
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We're so sorry to hear that you've received something you didn't order, and we apologise for any inconvenience caused.
If you could please get in touch with our support team here, providing your name, address and any order reference numbers from inside the parcel you have received, our team will be able to help and advise you on what to do next.
