We're sorry to hear this!
Please click here to get in touch with us and we'll do our best to help you out.
UK Delivery Prices and Information
Festive Lights Collection Point
EU Delivery Prices and Information
International Delivery Prices and Information
Where's My Order?
Will Parcels be Subject to Customs and Import Charges?
What if I'm not available to take delivery of my parcel?
I live locally, can I collect my order?
I've entered the wrong address
How many lights do I need for my Christmas tree?
How long are my lights guaranteed for?
Will you be getting more stock?
Which connectable system do I need?
How many lights do I need for my large commercial tree?
Do you sell spare parts?
Do you have a brochure?
How do I store my Christmas lights?
How long does a solar charge last?
How much does it cost to run a Christmas display?
Can I amend / change my order?
Can I cancel my order?
I'm missing an item from my order.
I've received something I didn't order.
I have received a faulty item.
My lights have stopped working
I need a VAT invoice.
Do your prices include VAT?
I have a complaint.
I've entered the wrong address.
Can I exchange a product?
I haven't received an order confirmation.
Terms and Conditions
I've Not Received a Reply to My Email
I've Received a Suspicious Email
Media & Press
I'm an influencer, can we collaborate?
Website Usage Policy
Can I apply for a business account?
What does the IP rating mean?
I've forgotten my password.
I want to unsubscribe from your emails.
How do I install lights outside?
Do I need an account to place an order?
Ratings and Reviews.
Your website isn't working.