Order Issues
UK Delivery Prices and Information
Festive Lights Collection Point
EU Delivery Prices and Information
International Delivery Prices and Information
Where's My Order?
Will Parcels be Subject to Customs and Import Charges?
What if I'm not available to take delivery of my parcel?
I live locally, can I collect my order?
I've entered the wrong address
How many lights do I need for my Christmas tree?
How long are my lights guaranteed for?
Will you be getting more stock?
Which connectable system do I need?
How many lights do I need for my large commercial tree?
Do you sell spare parts?
Do you have a brochure?
How do I store my Christmas lights?
How long does a solar charge last?
How much does it cost to run a Christmas display?
What is IP Rating?
Can I amend / change my order?
Can I cancel my order?
I'm missing an item from my order.
I have received a faulty item.
My lights have stopped working
I need a VAT invoice.
I have a complaint.
I've received something I didn't order.
I haven't received an order confirmation.
I've entered the wrong address.
Can I exchange a product?
Do your prices include VAT?
Terms and Conditions
Privacy Policy
Cookie Policy
Site Security
Opening Hours
I want to unsubscribe from your SMS / Text messages mailing list.
Media & Press
I've Not Received a Reply to My Email
I've Received a Suspicious Email
I'm an influencer, can we collaborate?
Website Usage Policy
Can I apply for a business account?
I've forgotten my password.
I want to unsubscribe from your emails.
How do I install lights outside?
Do I need an account to place an order?
Ratings and Reviews.
Your website isn't working.
If you have an account with us, you can view and download your VAT invoice from your order history.
A PDF copy of your VAT invoice is also attached to your dispatch confirmation email.
If you checked out as a guest, your VAT invoice will be attached to your dispatch confirmation email. If you’re unable to locate this, please contact us and we’ll resend it.
