Payments & Promos
Paying with Klarna
Klarna is an independent payment provider available on eligible Festive Lights orders. Select Klarna at checkout to see the payment options available to you.
Please note: There is a minimum order value of £50 when using Klarna as the payment method.
3 interest-free instalments with Klarna
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
If approved, your purchase will be divided into three payments. The first payment is collected when your order is shipped, with the remaining two payments collected automatically every 30 days.
Klarna will display your full payment schedule and the applicable terms before you agree to use the service.
Get 30 days to pay
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
If approved, no payment is taken at checkout. Klarna will set your payment due date based on when your order is shipped and provide your payment instructions and applicable terms.
Always check the due date shown in your Klarna account rather than calculating the date yourself.
Frequently asked questions
Am I eligible to use Klarna?
Klarna payment options are subject to status and offered at Klarna’s discretion.
Klarna carries out an automated assessment each time you attempt to use one of its payment options. Being approved previously does not guarantee that Klarna will offer the same option for another purchase.
Festive Lights cannot influence or override Klarna’s decision.
Why isn’t my preferred Klarna option available?
Klarna determines which payment options are available during checkout. The options offered may vary between purchases.
If your preferred Klarna option is unavailable, you can complete your order using another payment method offered at checkout.
Will Klarna carry out a credit check?
Klarna may carry out credit checks as part of its assessment.
For current information about Klarna’s credit checks and how they may affect you, please visit Klarna Customer Service.
How do I view or manage my payments?
You can view your payment schedule and manage your payments through the Klarna app or by signing in to your Klarna account.
Festive Lights cannot access your Klarna account or make changes to your Klarna payment schedule.
Can I make a payment early or change a payment date?
The payment options available for your purchase will be shown in the Klarna app or your Klarna account.
Please contact Klarna if you need help making or changing a payment.
What happens if I miss a payment?
Klarna may charge late fees if payments are not made when due.
If you are unable to make a payment, contact Klarna as soon as possible. You may be able to view available support or payment options through the Klarna app.
For current information about missed payments and late fees, please visit Klarna Customer Service.
What happens if I cancel or return my order?
Once Festive Lights has accepted and processed your cancellation or return, the relevant information will be sent to Klarna.
Klarna will then update your payment arrangement and process any amount due back to you. You can monitor the status through the Klarna app or your Klarna account.
Please do not stop or delay a payment unless Klarna confirms that your payment arrangement has been updated.
What happens if I return part of my order?
Once your partial return has been accepted and processed by Festive Lights, Klarna will update the amount you owe or your remaining payment schedule as appropriate.
You can view the updated information through the Klarna app or your Klarna account.
I haven’t received my order, but a payment is due
Please contact Festive Lights regarding the delivery of your order.
You should also contact Klarna or report the issue through the Klarna app. Do not ignore a payment reminder or assume that the payment has been postponed.
Is my payment information held by Festive Lights?
Your Klarna payment arrangement is managed by Klarna. Festive Lights cannot access your Klarna account or manage your Klarna payments.
Who should I contact?
Festive Lights Customer Service
Contact Festive Lights about your order, products, delivery, cancellations, returns or refunds.
Klarna Customer Service
Contact Klarna about eligibility, credit checks, payment schedules, due dates, missed payments, late fees or your Klarna account.