How to return items
Please click HERE to download your returns label.
Regardless of the method by which you return any item/s to us, you must fill out the returns form indicating which items you are returning and why, and place this within your parcel.
These can be returned at your local post office via Royal Mail. This service is available to GB Mainland, Channel Islands and Isle of Man. Find your local post office branch.
Where possible, please return the items to us in the original packaging. The Post Office will provide you with a Proof of Postage receipt; you must keep this as it contains the tracking information for your parcel. Please note that without your Royal Mail receipt, we cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
Once received back and they have been assessed, you will then be issued with a replacement (if the items cannot be repaired) or a refund. Typically this may take 5-7 working days. If the item is not faulty, Festive Lights Ltd will contact you to discuss the next procedure.
Under some circumstances (usually when a product is no longer within the warranty period) we may be able to offer spare parts. Please note that products sold as spares have a 3 month warranty.
Should your item be within its warranty period but become faulty following installation, Festive Lights LTD cannot be held liable for or responsible for any additional third-party costs or equipment required to remove and re-install your lights. This extends but is not limited to the use of cherry pickers, cranes, scaffolding etc. - please note that this is not intended to represent an exhaustive list.
This returns policy does not affect your legal rights. Details of your legal rights are available from the Citizens' Advice Bureau or Consumer Direct.