UK Delivery Prices and Information
Festive Lights Collection Point
EU Delivery Prices and Information
International Delivery Prices and Information
Where's My Order?
Will Parcels be Subject to Customs and Import Charges?
What if I'm not available to take delivery of my parcel?
I live locally, can I collect my order?
I've entered the wrong address
How many lights do I need for my Christmas tree?
How long are my lights guaranteed for?
Will you be getting more stock?
Which connectable system do I need?
How many lights do I need for my large commercial tree?
Do you sell spare parts?
Do you have a brochure?
How do I store my Christmas lights?
How long does a solar charge last?
How much does it cost to run a Christmas display?
What is IP Rating?
Can I amend / change my order?
Can I cancel my order?
I'm missing an item from my order.
I have received a faulty item.
My lights have stopped working
I need a VAT invoice.
I have a complaint.
I've received something I didn't order.
I haven't received an order confirmation.
I've entered the wrong address.
Can I exchange a product?
Do your prices include VAT?
Terms and Conditions
Privacy Policy
Cookie Policy
Site Security
Opening Hours
I want to unsubscribe from your SMS / Text messages mailing list.
Media & Press
I've Not Received a Reply to My Email
I've Received a Suspicious Email
I'm an influencer, can we collaborate?
Website Usage Policy
Can I apply for a business account?
I've forgotten my password.
I want to unsubscribe from your emails.
How do I install lights outside?
Do I need an account to place an order?
Ratings and Reviews.
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GB Mainland Delivery (excluding Scottish Highlands) We offer a number of different delivery options for UK add...
Read article →The Festive Lights Collection Point is located in Wigan, Lancashire. Please note this is not a store or shop...
Read article →EU Delivery Prices and Information We provide delivery services to countries across Europe and work hard to prov...
Read article →We provide delivery services to countries across the world and work hard to provide the best delivery rates possible...
Read article →We offer both tracked and non-tracked delivery services. If you have chosen a tracked delivery service, you can ...
Read article →Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid...
Read article →Not in? Not a problem. There are different options depending on the courier your parcel is with. Hermes: You...
Read article →Yes, you can! The Festive Lights Collection Point is located in Wigan, Lancashire. Please note this is not ...
Read article →Unfortunately we are unable to amend any order details once the order has been placed. Please get in touch with ...
Read article →Please note that the following information relates to returning a parcel from within the UK. Please contact us reg...
Read article →If an item arrives damaged or faulty or incorrect this must be reported within 7 days of receiving the item. Beyond ...
Read article →You can return a product under warranty for a like for like exchange, i.e. a replacement of the same item. If yo...
Read article →You can find all of our returns information here. If you need any further advice, click here to contact us. ...
Read article →If you have a damaged or faulty item and have purchased from outside the UK, then please contact us before sending i...
Read article →You can find information on how to return your order here. For information about how your refund will be process...
Read article →Who is Klarna? Please note there is a minimum order value of £50 when using Klarna as the payment method. Kl...
Read article →We accept a number of payment methods, which are listed below: Credit or Debit Card - Mastercard, Visa Debit, Visa...
Read article →First of all, good for you! Any discount codes must be submitted in the basket when you’ve added in the product...
Read article →Only one discount code can be used per transaction and we regret that we cannot retrospectively apply a discount cod...
Read article →When you are logged into your account, the store credit will show in the checkout stage. You will then have the opti...
Read article →Unfortunately we don't sell gift cards, however many of our products make great gifts!
Read article →If you are a new customer, you can sign up to our mailing list to get 10% off your first order. You can find the ba...
Read article →We regret that we cannot apply retrospective refunds to customers that ordered outside of any advertised promotional...
Read article →We do not price match against other retailers, this is because we're working hard to give you great value for mo...
Read article →Ever wondered just how many Christmas lights you need for your tree? We’ve created this guide to give you an indicat...
Read article →12 Month Warranty All products are guaranteed for 12 months from the date of purchase, however, the guarantee is...
Read article →If an item you want to get your hands on is showing as out of stock, you can set up email alerts for any restock by ...
Read article →We're often asked about the differences between our connectable ranges and why one might be chosen over another....
Read article →It can be a daunting task to dress a large, commercial Christmas tree. Thankfully we’ve created this guide to give a...
Read article →If your purchase is outside of the warranty and you're looking for a spare part, please contact us and we will d...
Read article →Our lookbooks are designed to inspire. Showcasing our latest and greatest products, they are usually available digit...
Read article →Let's cast our minds back and take a moment to remember the recurring scene: Christmas is around the corner and ...
Read article →Sadly, it isn’t possible to give an accurate figure here, as there are a variety of factors at play. Of course, prin...
Read article →It happens every year…you’re walking along the street and see one of your neighbours’ houses overloaded with Christm...
Read article →What is IP Rating? 'IP' stands for 'ingress protection'. The ingress protection (IP) rating seeks...
Read article →Before placing your order, we advise you to make sure you have everything you need in your basket. Once you have...
Read article →Unfortunately not. Your order immediately enters our order processing system once it has been placed, so it's no...
Read article →We're really sorry to hear that there's an item missing from your order. Before contacting our support team...
Read article →We're sorry to hear this! If an item arrives damaged or faulty this must be reported within 7 days of receiv...
Read article →We're sorry to hear this! Please click here to get in touch with us and we'll do our best to help you out.
Read article →If you have an account with us, you can find and download your VAT invoice in your order history. If you checked ou...
Read article →Sorry to hear this! Please get in touch with us here, and we will do our best to help.
Read article →We're so sorry to hear that you've received something you didn't order, and we apologise for any inconve...
Read article →Your order confirmation may have gone into your junk or spam filter. If you have checked these folders already,...
Read article →Unfortunately we are unable to amend any order details once the order has been placed. Please get in touch with ...
Read article →You can return a product under warranty for a like for like exchange, i.e. a replacement of the same item. If yo...
Read article →The prices displayed on our website are all inclusive of VAT.
Read article →GENERAL PRIVACY POLICY 12 MONTH WARRANTY 24 MONTH WARRANTY (CONNECTGO & CONNECTPRO) COLOUR TEMPERATURE TAX ...
Read article →At Festive Lights we take your security and privacy very seriously, whether you are an existing customer or visiting...
Read article →What are cookies? Cookies on the internet are a little different than the tasty ones that you might pick up at t...
Read article →Personal Security We take online security extremely seriously and have taken several steps to ensure that your paym...
Read article →We'll be here! Call our happy family, or use the live chat service on our website, between the following tim...
Read article →If you no longer wish to receive SMS or text communications from us, then please reply STOP to the most recent SMS /...
Read article →Here at Festive Lights our products have been featured in a wide range of magazines and publications, on blogs and q...
Read article →We aim to respond to all emails as swiftly as possible. We normally advise upon the current response times when you ...
Read article →At Festive Lights we take security very seriously, but unfortunately as with many businesses, we have on occasions b...
Read article →If you're interested in collaborating with us, please get in touch! Click here for our contact form, and sel...
Read article →Welcome to our Festive Lights Website. If you continue to browse and use this website you are agreeing to comply wit...
Read article →Of course! You can sign up for your free business account for exclusive business pricing and benefits here. We&...
Read article →No problem! You can reset your password by clicking here.
Read article →If you no longer wish to receive email communications from us, then you can use the unsubscribe button that is found...
Read article →The best way to install lights will depend on what you are looking to install them on. Take a look at the links belo...
Read article →You can check out as a guest if you don't have an account. If you sign up for an account with us you will be...
Read article →You can find our Trustpilot review page here. If you're looking for reviews for specific products, you can find...
Read article →If our website isn't working, please try the following steps: Try to refresh the page. Try to restart ...
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