UK Delivery Prices and Information

GB Mainland Delivery (excluding Scottish Highlands) We offer a number of different delivery options for UK addres...

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Festive Lights Collection Point

The Festive Lights Collection Point is located in Wigan, Lancashire.  Please note this is not a store or shop, i...

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EU Delivery Prices and Information

We provide delivery services to countries across Europe and work hard to provide the best delivery rates possible. ...

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International Delivery Prices and Information

We provide delivery services to countries across the world and work hard to provide the best delivery rates possible...

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Where's My Order?

We offer both tracked and non-tracked delivery services. If you have chosen a tracked delivery service, you can ge...

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Will Parcels be Subject to Customs and Import Charges?

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid...

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What if I'm not available to take delivery of my parcel?

Not in? Not a problem. There are different options depending on the courier your parcel is with. Hermes: You...

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I live locally, can I collect my order?

Yes, you can! The Festive Lights Collection Point is located in Wigan, Lancashire.  Please note this is not ...

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I've entered the wrong address

Unfortunately we are unable to amend any order details once the order has been placed. Please get in touch with ...

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Returning Unwanted Items

Please note that the following information relates to returning a parcel from within the UK. Please contact us reg...

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Returning Damaged or Faulty Items

If an item arrives damaged or faulty this must be reported within 7 days of receiving the item. Beyond this period a...

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Returning an Item from Overseas?

If you have a damaged or faulty item and have purchased from outside the UK, then please contact us before sending i...

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What is the returns policy?

For details on our returns policy, please visit our Returns & Refunds page.

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Can I exchange a product?

You can return a product under warranty for a like for like exchange, i.e. a replacement of the same item. If yo...

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I purchased via Amazon/eBay, how do I return my order?

You can find all of our returns information here.  If you need any further advice, click here to contact us. ...

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I paid with Klarna, how do returns work?

You can find information on how to return your order here. For information about how your refund will be process...

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What Payment Methods are Accepted?

We accept a number of payment methods, which are listed below: Credit or Debit Card - Mastercard, Visa Debit, Visa...

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Paying with Klarna

Who is Klarna? Please note there is a minimum order value of £50 when using Klarna as the payment method. Kl...

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How do I apply a discount code?

First of all, good for you!    Any discount codes must be submitted in the basket when you’ve added in the product...

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Discount Codes

Only one discount code can be used per transaction and we regret that we cannot retrospectively apply a discount cod...

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How do I use my store credit?

When you are logged into your account, the store credit will show in the checkout stage. You will then have the opti...

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Do you sell gift cards?

Unfortunately we don't sell gift cards, however many of our products make great gifts!

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Can I have a discount?

If you are a new customer, you can sign up to our mailing list to get 10% off your first order.  You can find the ba...

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A product I bought at full price is now on sale.

We regret that we cannot apply retrospective refunds to customers that ordered outside of any advertised promotional...

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I’ve found your products cheaper, do you price match?

We do not price match against other retailers, this is because we're working hard to give you great value for m...

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Will you be getting more stock?

If an item you want to get your hands on is showing as out of stock, you can set up email alerts for any restock by ...

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How long are my lights guaranteed for?

12 Month Warranty All products are guaranteed for 12 months from the date of purchase, however, the guarantee is...

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How many lights do I need for my Christmas tree?

Ever wondered just how many Christmas lights you need for your tree? We’ve created this guide to give you an indicat...

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Do you have a brochure?

Our lookbooks are designed to inspire. Showcasing our latest and greatest products, they are usually available digit...

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How many lights do I need for my large commercial tree?

It can be a daunting task to dress a large, commercial Christmas tree. Thankfully we’ve created this guide to give a...

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How do I store my Christmas lights?

Let's cast our minds back and take a moment to remember the recurring scene: Christmas is around the corner and...

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Which connectable system do I need?

We're often asked about the differences between our connectable ranges and why one might be chosen over another...

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How long does a solar charge last?

Sadly, it isn’t possible to give an accurate figure here, as there are a variety of factors at play. Of course, prin...

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How much does it cost to run a Christmas display?

It happens every year…you’re walking along the street and see one of your neighbours’ houses overloaded with Christm...

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Do you sell spare parts?

If your purchase is outside of the warranty and you're looking for a spare part, please contact us and we will ...

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Can I cancel my order?

Unfortunately not. Your order immediately enters our order processing system once it has been placed, so it's n...

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Can I amend / change my order?

Before placing your order, we advise you to make sure you have everything you need in your basket. Once you have...

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I've received something I didn't order.

We're so sorry to hear that you've received something you didn't order, and we apologise for any inco...

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I'm missing an item from my order.

We're really sorry to hear that there's an item missing from your order.  Before contacting our support te...

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Do your prices include VAT?

The prices displayed on our website are all inclusive of VAT.

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I have received a faulty item.

We're sorry to hear this! If an item arrives damaged or faulty this must be reported within 7 days of recei...

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I need a VAT invoice.

If you have an account with us, you can find and download your VAT invoice in your order history. If you checked ou...

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My lights have stopped working

We're sorry to hear this! Please click here to get in touch with us and we'll do our best to help you ...

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I have a complaint.

Sorry to hear this! Please get in touch with us here, and we will do our best to help.

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I've entered the wrong address.

Unfortunately we are unable to amend any order details once the order has been placed. Please get in touch with ...

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Can I exchange a product?

You can return a product under warranty for a like for like exchange, i.e. a replacement of the same item. If yo...

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I haven't received an order confirmation.

Your order confirmation may have gone into your junk or spam filter.  If you have checked these folders already,...

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Terms and Conditions

GENERAL PRIVACY POLICY 12 MONTH WARRANTY 24 MONTH WARRANTY (CONNECTGO & CONNECTPRO) COLOUR TEMPERATURE TAX ...

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Privacy Policy

At Festive Lights we take your security and privacy very seriously, whether you are an existing customer or visiting...

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Cookie Policy

What are cookies? Cookies on the internet are a little different than the tasty ones that you might pick up at t...

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Opening Hours

We'll be here! Call our happy family, or use the live chat service on our website, between the following ti...

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I've Not Received a Reply to My Email

We aim to respond to all emails as swiftly as possible. We normally advise upon the current response times when you ...

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I've Received a Suspicious Email

At Festive Lights we take security very seriously, but unfortunately as with many businesses, we have on occasions b...

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Media & Press

Here at Festive Lights our products have been featured in a wide range of magazines and publications, on blogs and q...

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Site Security

Personal Security We take online security extremely seriously and have taken several steps to ensure that your paym...

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I'm an influencer, can we collaborate?

If you're interested in collaborating with us, please get in touch! Click here for our contact form, and se...

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Website Usage Policy

Welcome to our Festive Lights Website. If you continue to browse and use this website you are agreeing to comply wit...

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Can I apply for a business account?

Of course!  You can sign up for your free business account for exclusive business pricing and benefits here. We&...

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What does the IP rating mean?

IP rating stands for ingress protection rating, which is a code used to define the level of protection a product wil...

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I've forgotten my password.

No problem!  You can reset your password by clicking here.

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I want to unsubscribe from your emails.

If you no longer wish to receive email communications from us, then you can use the unsubscribe button that is found...

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How do I install lights outside?

The best way to install lights will depend on what you are looking to install them on. Take a look at the links belo...

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Do I need an account to place an order?

You can check out as a guest if you don't have an account. If you sign up for an account with us you will b...

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Ratings and Reviews.

You can find our Trustpilot review page here. If you're looking for reviews for specific products, you can fin...

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Your website isn't working.

If our website isn't working, please try the following steps: Try to refresh the page. Try to restart...

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